COMMENTARY

• Our real job was never explained by having to sell high mark-up items and services to customers whether they want them or not. That was made up. It was supposed to be representational of the overall attitude of the importance of sales numbers.
• Mention of the managers and supervisors getting bonuses is true, and those bonuses do not extend below those positions. So in essence, the company gives employees very little incentive to do well (we are not on commission), but does give supervisors and managers incentive to push their employees harder.
• Because people didn't know a lot about video games, we were never told to "talk them into all sorts of crap," or anything similar to that.
• Ignoring a customer was never promoted at Best Buy; that was supposed to be representational of a lazy employee. As was handing off that customer to another employee so you didn't have to deal with her.
• An employee would not be fired for ignoring a customer. At the very most, they could be written up, but even that would be an extreme case.
• Having video game consoles in the back warehouse was fact, and we were told that this was for security reasons. But many employees, including myself, figured that they were kept back there so the customers had to make contact with a salesman and be offered different accessories, plans, etc. So the choices "Tell Truth" and "Lie" are opinion and are a misrepresentation of what was actually told to employees.
• When the employee states that he will pressure the customer into more accessories and services that she doesn't need, the fact that she doesn't need the accessories is opinion and the truth is she would probably need some of them. Further, the idea of pressuring customers was never promoted by Best Buy or management.
• An employee would probably not be fired for telling customers the above statement.
• When the Merch Manager states that he will have to "turn around and take it from behind" when District staff comes in, that was not supposed to represent actual anal sex. It was reference to a comment that he made once to myself and a coworker meaning that he would be in trouble by upper management if they saw his employees doing nothing. It was not meant to imply that anal sex is promoted as a form of disciplinary action.
• The Merch Manager never expressed that it was an excellent mind set to walk customers that we not going to buy accessories and services with their purchase. That was false and was meant to exaggerate the overall view that sometimes existed of putting sales numbers and accessory percentages first.
• For most of my time at the store, we were never actually aloud to hand over a Playstation 2, again because of security reasons. We were told to personally walk up the item to the register.
• Nobody has ever smoked marijuana on the salesroom floor.
• The crushing of male employees' testicles was not promoted as a form of disciplinary action. When the Senior said he did not want to "bust your balls," it was referring to a saying which he would often say jokingly, meaning that he did not want to ask too much of you.
• As the Senior says he does, there were times when one Supervisor specifically would ask customers at the register what was offered to them and what wasn't.
• The Senior says that the employee's job is to pressure customers into sales. That mind set was never promoted by Best Buy or management.
• The General Manager never promoted an attitude that walked customers that were not going to purchase accessories and services. That was again, an exaggeration on the importance placed on sales.
• Although we were asked to make the company money, we were never instructed to sell every single "pointless thing" to make the company more money. That was a made up point of view.
• Although I do not know the disciplinary action of telling a customer the above statement, I do not think it would be termination.
• I along with peers in my department were not specifically instructed to use the line of 'using your Playstation 2 to it's fullest potential' in order to help sales, but it was used in examples by our supervisor as being his way to sell.
• An Operations Supervisor could not and most likely would not fire an employee for not offering the Product Replacement Plan (PRP).
• I have never seen an employee smoke cigarettes on the sales floor.
• The Co-Worker pictured stated that we would all be fired because of that employee's lack of attaching accessories. A whole department would never be fired for the poor performance of one member. It was supposed to be representational of that Co-Worker's often negative attitude. R.I.P. Robert.
• Pressuring customers into a Replacement Plan over and over until they left the store was never promoted by Best Buy or management.
• The second Senior pictured says that walking the customer that was not going to buy accessories was a great job. Again, that point of view was never promoted by that Senior, management, or Best Buy as a company.