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The employee named 'Mike F' makes reference to a few things. The first is that the training is pathetic. That is an opinion that many I know hold, and I know many people who were put on the sales floor with little knowledge of how to assist a customer. (I, fortunately, was not one of them.) Next, he mentions that he is not supposed to look things up for customers. That mentality was present for a while, because we were told that took up too much time. We were to tell people that if they did not see it, we did not have it. In a similar scenario, we at one point turned off our computer screens and told customers they were broken. (That was directed by the merchandising manager, general manager, and then down to our supervisor.)
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Employee 'Joseph D.' makes similar remarks about looking items up. He later states that if the department performs poorly for one more month, he will surely be fired. That is a bit of an exaggeration-- a supervisor would probably not be fired for two months of poor numbers. He then references the general manager's bonus. It is true that they receive bonuses based on sales numbers. Those bonuses are only at a manager and supervisor level. The person that 'Joseph D.' represents never made mention of wanting to get rid of 'Claudette' and 'Sonia.' That was supposed to represent the sales driven attitude of the previous supervisor. I was told that he did mutter under his breath "I wish I could fuckin' fire you all," but I did not witness it and do not know that for fact. I think that 'Joseph D.' did like his senior 'Danny,' but not because he would do "anything for a sale."
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Employee 'David G.' really did like to try to convince people to purchase Gamecubes instead of other systems.
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Employee 'Danny M.' makes a statement about elderly people being easier to sell to because they know less about technology. That point of view was never publicized through the company, but it was talked about on a personal level between Product Specialists on rare occasions. 'Danny M''s attitude about doing anything for the sale/accessory numbers was supposed to be representational of himself sometimes, and more importantly the previous supervisor.
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Employee 'Terry W.' was never heard making the remarks about the lack of productivity from the staff. That was made-up and was used to just make him sound mean. Although, it was supposed to mirror the general attitude of offering accessories and plans over everything else.
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Employee 'David P.' has never said anything regarding the point of view of turning away customers that won't purchase accessories. That was again used to glorify the common mindset of putting accessory numbers above all else.
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There are many comments about employee 'Sonia C.' being hot. Practically all male employees that I have known have agreed, as have many customers that I have watched checking her out.
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Employee 'Claudette' makes reference to being offered a full time position, then having that offer retracted. I do not think that this was fact, although most employees did feel she deserved a full time position.
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Customer 'Juan V.' is angry about the Spanish CD section. It is fact that the section is highly overlooked and goes for months at a time without being alphabetized, when it is supposed to be done weekly.
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Employee 'Eric C.' is supposed to represent a general attitude that if it does not pertain to your department, then ignore it. That perspective was not necessarily common throughout the store, but was meant to represent a few lazy people.
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Employee 'Brea L.' makes reference to Bill Gates giving Best Buy a lot of money for the return of offering MSN Internet service to every customer. I do not know that this is fact, but I was told it many times by fellow employees.
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Unlike what customer 'Melodie D.' says, Tool is not "satan-music."
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Although 'Robert E.' was negative, he wasn't as negative as I portrayed. R.I.P. Robert.
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Employee 'Stan M.' supposedly says anything that will make District Manager 'Terry W.' happy. That is not fact
